Need help before ordering?
Message us for stock, order options or delivery updates.
For the fastest help, open online customer service or contact OZ Tobacco Shop on WhatsApp. We can help confirm product options, dispatch timing or Westpac Bank payment details.
Best for stock checks, order help and delivery questions.
Best for order records or longer questions.
Most messages are answered faster during business hours.
Quick answers
How quickly will you reply?
WhatsApp is the fastest option. Most messages are answered within 24 hours, often sooner during business hours.
Can I check stock before I order?
Yes. Send the product name or a screenshot on WhatsApp and we can confirm availability before you place the order.
How does shipping work?
1 item shipping is AU$15. Orders with 2+ items receive free tracked Australia Post shipping.
When will I receive tracking?
Orders are packed in Sydney within 24 hours on business days, and tracking is sent after dispatch.